Privacy Policy for Metro Driver and Metro Passenger Apps
Effective Date: 14-12-2024
MetroTaxi (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect the information of users (“you”) of the Metro Driver and Metro Passenger apps. By using our apps, you agree to the practices outlined in this policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information- Driver App: Name, contact details (email, phone number), profile picture, vehicle details, driver’s license, government-issued ID, bank account information for payouts, and subscription details.
- Passenger App: Name, contact details (email, phone number), profile picture (optional), and payment method details.
1.2 Location Information- Driver App: Real-time GPS location to assign rides/deliveries, provide navigation, and fetch location data in the background for continuous service updates and trip assignments.
- Passenger App: Pickup and drop-off locations for ride and parcel services.
1.3 Usage Information- Device details (model, operating system, unique device identifiers).
- App usage data such as trip history, preferences, and interactions with the app.
1.4 Communication Information- Messages or calls exchanged between drivers and passengers within the app.
- Support requests and feedback.
1.5 Subscription Information (Driver App)- Details of the subscription plans chosen by drivers, including payment history, plan validity, and features associated with the subscription.
2. How We Use Your Information
2.1 To Provide Services- Match passengers with drivers for rides and parcel deliveries.
- Facilitate payments, including driver payouts.
- Track trip progress and ensure accurate navigation.
- Manage driver subscriptions and provide access to trip requests based on subscription status.
- Utilize background location tracking to optimize trip assignment and ensure service continuity.
2.2 To Improve User Experience- Analyze app usage to enhance performance and features.
- Offer personalized suggestions and services.
2.3 For Safety and Security- Verify user identities and prevent fraud.
- Provide real-time trip tracking for passengers and their trusted contacts.
- Offer emergency assistance features.
2.4 For Communication- Send trip updates, notifications, and service announcements.
- Respond to support queries and feedback.
3. Information Sharing
We do not sell or rent your personal information. However, we may share your information as follows:
3.1 With Service Providers- Third-party payment processors.
- Cloud storage and analytics providers.
3.2 With Other Users- Drivers can view passenger pickup/drop-off locations and contact details (limited to the trip duration).
- Passengers can view driver details such as name, vehicle information, and contact number.
3.3 Legal Obligations- To comply with legal requirements or respond to lawful requests from authorities.
4. Data Retention
We retain your information for as long as necessary to:- Comply with legal obligations.
- Resolve disputes and enforce our terms.
5. Your Rights
You have the following rights regarding your information:
5.1 Access and Update- Access and update your profile information through the app.
5.2 Delete- Request account deletion by contacting our support team.
6. Security Measures
We implement industry-standard security measures to protect your data, including:- Regular security audits and updates.
Despite these measures, no system is completely secure. We encourage you to take precautions to protect your account.
7. Third-Party Links
Our apps may contain links to third-party websites or services. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any information.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be notified through the app or via email. Continued use of our services after updates indicates your acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
MetroTaxi Support
Email: metrotaxiin@gmail.com
By using the Metro Driver or Metro Passenger app, you agree to this Privacy Policy and our terms of service.
